Support

How can we help?

Moodshot is a small app made by one person. If something is broken, confusing, or missing, an email is the fastest way to get it looked at.

Frequently asked questions

It only plays 30 seconds of each song

That is the preview mode, used when the Apple ID on the device has no active Apple Music subscription. With a subscription the app plays full tracks. If you do have one, check that Moodshot is allowed under Settings → Privacy & Security → Media & Apple Music.

It says it can't find a playlist

Recognition works offline, but fetching the playlist needs a network. Check your connection: the app automatically re-runs the search once you are back online.

The mood it picked feels wrong

Tap one of the names under OTHER PRESSINGS to switch to the runner-up moods. The line under the mood name shows what the app actually recognized, which usually explains the choice. A plain wall or a very dark frame gives it little to go on, and it falls back to the overall colour and the time of day.

Where are my saved moments kept?

Inside the app on your device. They are not on any server, so they cannot be recovered by us. Deleting the app deletes them; they are included in your own device backups if you have those enabled.

Does it upload my photos?

No. Photos are analysed on the device and are never uploaded.

Contact us

We read every message and usually reply within a few days. Please write in English or Chinese.

axqora@gmail.com

When reporting an issue, please include

  • Device model (for example, iPhone 15 or iPad Air)
  • iOS version
  • Moodshot version, shown in Settings → About
  • What you did step by step, and what happened instead
  • A screenshot, if you have one (it helps a lot)