Moodshot is a small app made by one person. If something is broken, confusing, or missing, an email is the fastest way to get it looked at.
That is the preview mode, used when the Apple ID on the device has no active Apple Music subscription. With a subscription the app plays full tracks. If you do have one, check that Moodshot is allowed under Settings → Privacy & Security → Media & Apple Music.
Recognition works offline, but fetching the playlist needs a network. Check your connection: the app automatically re-runs the search once you are back online.
Tap one of the names under OTHER PRESSINGS to switch to the runner-up moods. The line under the mood name shows what the app actually recognized, which usually explains the choice. A plain wall or a very dark frame gives it little to go on, and it falls back to the overall colour and the time of day.
Inside the app on your device. They are never uploaded to our servers, so they cannot be recovered by us. iCloud sync is on by default, and while it is on they are also copied to your own private iCloud database — a space only you can access, so we still cannot see or recover them from there either. You can turn sync off and remove that copy anytime in Settings. Deleting the app deletes them from this device; they are included in your own device backups if you have those enabled.
Not to our servers. Photos are analysed on the device. iCloud sync is on by default, and while it is on, saved moments are copied to your own private iCloud database, which we cannot see either — you can turn sync off and remove that copy anytime in Settings.
We read every message and usually reply within a few days. Please write in English or Chinese.
axqora@gmail.com